M. Raihan Muzzaki, Jakarta – National Commission on Human Rights (Komnas HAM) received 2,088 public complaints on the unprofessionalism of the Indonesian National Police (Polri) in law enforcement. Komnas HAM received the reports over three years, from 2023 to mid-2026.
"Particularly related to cases in which the police are deemed unprofessional," said the Chairperson of Komnas HAM, Anis Hidayah, during an online event titled "HOLDING POLICE REFORM PROMISES: Strengthening the Police and Maintaining Public Trust in the New National Police Chief Era" on Thursday, October 22, 2026.
Anis said the complaints were also related to police actions that did not comply with regulations while enforcing the law. This includes the practice of violence and torture by police members. "65 percent concerns the unprofessionalism of Polri in carrying out their duties as law enforcers," she stated.
Of the 2,088 complaints to the Commission, Anis said that 1,355 reports relate to Polri's performance. The rest is related to delays or undue delays in handling legal cases. "There are still practices of torture and procedural mismatches. This is certainly an issue that continues to occur year after year," Anis said.
Previously, survey results indicated that police performance was improving. Some argue that this conclusion only reflects the public's perception based on a very limited sample and does not represent the challenges faced by those seeking justice.
The latest Litbang Kompas survey revealed an improvement in the performance of the National Police. The survey was conducted through face-to-face interviews from April 9-18, 2026. A total of 1,200 respondents were randomly selected from across 38 provinces using a stratified systematic sampling method.
This survey has a 95 percent confidence level and a margin of error of 2.83 percent under simple random sampling conditions. Of the total 1,200 respondents, 23.1 percent reported having experience dealing with the police. Meanwhile, 80.6 percent of respondents rated Polri's performance positively. In contrast, 12.5 percent of respondents expressed the opposite view.
Based on the same survey results, satisfaction among respondents regarding Polri's performance stands at 67.6 percent, an increase from 65.1 percent the previous year. Respondent satisfaction with Polri's performance once touched 42.5 percent in 2025.
The survey results also revealed an increase in Polri's professionalism performance score from 7.76 in October 2025 to 8.37 in April 2026. This indicates an increase of 0.61 points using a scoring method on a scale of 1 to 10.
Polri's professionalism performance score was derived from the average index value of 20 aspects from respondents who had interactions with the police in the past year, such as document processing, complaint filing, security operations, or police patrols. Approximately 32.2 percent of respondents said dealing with the police was time-consuming.
Meanwhile, 29.7 percent of respondents believed that police procedures were too complicated and convoluted. The remaining respondents found dealing with the police confusing, the service unfriendly, and incurred costs outside the official regulations.
According to Amnesty International Indonesia, the survey results only provide a surface-level view of reality and still require in-depth, qualitative research to determine how far Polri has improved. Various reports received by Amnesty indicate that violence by police members remains rampant.
For example, many participants in the August 2025 protest were arrested and subjected to violence and torture. "This survey needs to be expanded to capture a more accurate reality," said the Executive Director of Amnesty International Indonesia, Usman Hamid, when contacted on Tuesday, June 30, 2026.