Herman, Jakarta – Ride-hailing company GoTo Gojek Tokopedia (GOTO) said on Tuesday it fully supports the Indonesian government's new regulation requiring ride-hailing platforms to allocate at least 92% of fares to drivers.
GoTo Chief Executive Officer Hans Patuwo said the policy reflects the company's commitment to prioritizing driver welfare, even though it is expected to reduce the company's revenue from motorcycle ride-hailing services.
"This policy is a real reflection of the spirit of National Awakening Day in the digital era," Hans said during a press conference at GoTo's headquarters in Jakarta on Tuesday.
"As we have emphasized on many occasions, the welfare of driver partners has always been the company's priority," he added.
The policy follows the issuance of Presidential Regulation No. 27/2026 on the Protection of Online Transportation Workers by President Prabowo Subianto during the May Day commemoration at the National Monument in Jakarta earlier this month.
Under the new regulation, online transportation drivers must receive at least 92% of total ride fares, while platform operators, commonly known as applicators, are limited to taking a maximum 8% commission.
Previously, drivers generally received around 80% of total fares.
As part of adjustments to its business model, GoTo said its ride-hailing unit Gojek will discontinue the GoRide Hemat subscription program, which had been tested since November 2025 and expanded in February 2026.
The company said an internal evaluation concluded that the subscription model required better balance to support driver welfare and ensure long-term ecosystem sustainability.
The termination of the program will take effect in the near future, the company said.
Hans said GoTo is continuing discussions with relevant authorities to obtain further guidance regarding technical details of the presidential regulation.
He added that the company remains committed to maintaining existing welfare programs for drivers, including holiday bonuses, employment and health insurance coverage through BPJS, scholarships for drivers and their children, free umrah trips, job placement programs, and free health checks in cooperation with the Health Ministry.
The company posted its first-ever net profit of Rp258 billion ($14.9 million) in the first quarter of 2026, supported by strong growth in its financial services arm. Adjusted EBITDA rose 35% quarter-on-quarter to Rp907 billion.
The earnings beat was largely fueled by GoTo Financial (GTF), where the loan book expanded to Rp9.9 trillion, a 12.7% quarterly increase.
Still, momentum in the company's on-demand services (ODS) segment remained sluggish. Gross transaction value declined on a quarterly basis due to seasonal factors. Margins improved, however, with the adjusted EBITDA margin in ODS rising 35 basis points to 2.7%, reflecting stronger monetization among affluent users.
Source: https://jakartaglobe.id/tech/goto-adjusts-business-model-after-indonesia-caps-app-commission